Did you know you can save time and money for your online business by using a support desk? It’s true… but how do you get started, where can you find some quick wins, and what should you look for in support desk software?
This week Aidan talks with Melissa Contreras, the customer support manager for Blueprint, on all things customer support. Learn insider tips about where to find quick wins with your support processes, discover the surprisingly cheap solution we use across all of our businesses, and why investing in one can be the game-changer your business needs.
Podcast: Download (Duration 33:34 / 28.3MB)
Timestamps:
- 00:00 Intro
- 02:41 What’s A Support Desk?
- 04:22 Knowledge Bases
- 08:00 Chat Widgets
- 10:20 How Much Are Support Desks?
- 11:52 Staff Management
- 15:32 Episode Sponsor
- 16:26 What To Look For When Choosing A Support Desk
- 21:25 Multi-Brand Support
- 25:04 Access for Support Staff
- 27:26 Short Codes and Canned Responses
- 30:01 Final Tips
- 32:11 Outro
Links Mentioned:
- Live Agent – https://www.liveagent.com/
- Float Hosting – https://thegrowthbooth.com/float
- Cartzy – https://thegrowthbooth.com/cartzy
About Our Host:
Aidan Booth is passionate about lifestyle freedom and has focused on building online businesses to achieve this since 2005. From affiliate marketing to eCommerce, small business marketing to SAAS (software as a service), online education to speaking at seminars, the journey has been a rollercoaster ride with plenty of thrills along the way. Aidan is proud to have helped thousands of entrepreneurs earn their first dollar online, and coached many people to build million-dollar businesses. Aidan and his business partner (Steven Clayton) are the #1 ranked vendors on Clickbank.com, and sell their products in over 100 countries globally, as well as in 20,000+ stores across the USA, to generate 8-figures annually.
Away from the online world, Aidan is a proud Dad of two young kids, an avid investor, a swimming enthusiast, and a nomadic traveler.
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